Feedback and Complaints

We do try to provide you with the best service possible, but realise that on occasion you may feel this has not been achieved. So, if you have any problems relating to your care, these can be dealt with through our Business Manager, who would be only too happy to discuss the matter.

Submitting a Complaint to HealthBridge Direct

In the rare event, that you wish to make a formal complaint about the service that you have received, you can make it in writing, addressed to our Business Manager, Amita Gokani. We will aim to acknowledge your complaint within 3 working days, and invite you to discuss the complaint and then plan the way forward.

Please note that you can now email us with any complaints or suggestions to: info@healthbridgedirect.co.uk

Alternatively by post – Healthbridge Direct Ltd, 375 High Road, Woodford Green, IG8 9QJ

HealthBridge Direct will review the written complaint along with a record of the steps taken by our administrative team to address the issue or rectify the problem.

The Independent Complaints Advocacy Service (ICAS)

The Independent Complaints Advocacy Service (ICAS) can provide free impartial support when you are making a complaint. They can help to draft or write a letter, can arrange interpreting or can accompany you to a meeting. They may be contacted on 0845 120 3784 or email pohwericas@pohwericas.net

The Health Service Ombudsman

Alternatively if you consider that the complaint has not been resolved to your satisfaction you can contact the Parliamentary and Health Service Ombudsman on 0345 015 4033.  Their website is  www.ombudsman.org.uk

Complaints about other local health services

If you have a comment or complaint about any other local health service, please contact your local CCG at  redccg.complaintsbhrccgs@nhs.net or 020 3688 1666

Patient Satisfaction Surveys

We are keen to get your feedback and we hold regular patient satisfaction surveys in order to review all of our services and implement patient suggestions about how we can make any necessary improvements.

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